Terms & Conditions

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions, please contact us via the methods listed on the “Contact” section of our website before you place an order.

INFORMATION ABOUT US

Giorgio’s Restaurants Limited is Registered in England under company number 10172442 at 62 Stakes Road, Waterlooville, England, PO7 5NT. Our VAT number is 282562195.

ORDERING

If you place an order via our site, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract with us is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Failure to do so may result in us being unable to fulfil your order.

If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.

PRODUCTS

All products are subject to availability.

Some of our products contain nuts. For full ingredient lists, nutritional and allergen information please telephone us on 02392250597.

Our store is a busy working environment and there is a risk of cross-contamination between toppings. If you have an allergy, we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker directly in full of your allergies.

We have several options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our store for vegetarian food. If you are a vegetarian, please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.

We have strict procedures in place for making pizzas that are suitable for vegans, however, please note that we do not have a dedicated preparation or cooking area in our store for vegan food. If you order a vegan pizza we will do our utmost to ensure that the risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products; however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and website are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images.

AVAILABILITY AND DELIVERY

We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Should you be dissatisfied with your order you can contact us via the methods stated on the “Contact” section of our website.

We will always do our best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

If your order is for delivery and you have requested delivery ‘asap’, we will do our best to fulfil your order within a reasonable time of your confirmation email, considering the volume of orders and circumstances facing us at the time.

CANCELLATION

You have the right to cancel an order by telephoning us up until either:

  1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

PRICE AND PAYMENT

Prices are as quoted on our menus, website and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. We will typically verify prices as part of the order process.

Payments, for orders placed via our website, will be taken at the time of order placement.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

SEVERABILITY

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

VARIATION OF THESE TERMS AND CONDITIONS

We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.